About Everlaya

Everlaya is an online fashion retailer that sells outerwear, knitwear, and footwear for men and women to customers in the United Kingdom and Canada. The store operates from a single catalogue focused on three product categories.

What We Sell

Our range covers three product categories:

• Outerwear — coats, jackets, blazers, and parkas
• Knitwear — sweaters, cardigans, pullovers, and knit dresses
• Footwear — boots, ankle boots, and slippers

Prices are shown in the currency of your selected market at checkout, and orders can be delivered within the United Kingdom and Canada.

How Orders Are Processed

• Orders are processed within 1–3 business days
• Transit time is typically 5–10 business days
• Total delivery window: 6–13 business days from the date of purchase
• Tracking numbers are emailed once the shipment leaves our fulfilment partner

Returns and Refunds

• Returns accepted within 30 days of delivery
• Items must be unused, unworn, with original tags and packaging
• Refunds processed within 10 business days of return approval
• Refunds issued to the original payment method

Full details are available in our Refund Policy.

Shipping

Free standard shipping applies to all orders. We currently ship to the United Kingdom and Canada. Full details in our Shipping Policy.

Customer Support

Customer support is available by email and phone during the following hours:

• Email: support@everlaya.com
• Phone: +44 7446 230043
• Hours: Monday to Friday, 9:00 AM to 9:00 PM (GMT)
• Response time: Within 24 hours

About Our Company

Everlaya is a brand operated by Sorelle Trade LLC, a limited liability company based in the United States. The online store runs on the Shopify e-commerce platform, and we ship to the United Kingdom and Canada.

Store Name	Everlaya
Legal Entity	Sorelle Trade LLC
Business Address	418 Broadway #5065, Albany, NY 12207, United States
Country	United States of America
Email	support@everlaya.com
Phone	+44 7446 230043
Response Time	Within 24 hours

Customer Support Hours:
Monday to Friday, 9:00 AM to 9:00 PM (GMT)